Terms and conditions
Last updated on 10 November 2023.
1. Introduction
1.1. This website can be accessed at www.theglowupguide.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by Glow Up Guide (Proprietary) Limited (“The Glow-Up Guide”, “we”, “us” and “our”).
1.2. These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Products and services, and the use of the Website.
1.3. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
1.4. The Website enables you to shop online for an extensive range of beauty products and services (“Products”, “Services”).
1.5. The Glow-Up Guide allows third party sellers to list and sell their Products and services on the Website (each a “Third Party Seller”). The Glow-Up Guide will indicate on relevant product pages and checkout pages when Products are for sale by a Third Party Seller. Certain terms in these Terms and Conditions only apply to purchases from Third Party Sellers, and others only apply to purchases made directly from the The Glow-Up Guide. This will be made clear in the relevant clause.
2. Important Notice
2.1. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
2.2. These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
2.2.1. may limit the risk or liability of The Glow-Up Guide or a third party; and/or
2.2.2. may create risk or liability for the user; and/or
2.2.3. may compel the user to indemnify The Glow-Up Guide or a third party; and/or
2.2.4. serves as an acknowledgement, by the user, of a fact.
2.3. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
2.4. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask The Glow-Up Guide team to explain it to you before you accept the Terms and Conditions or continue using the Website.
2.5. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or The Glow-Up Guide in terms of the CPA.
2.6. The Glow-Up Guide permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
3. Returns
3.1. Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs). The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).
4. Registration and use of the website
4.1. Only registered users may order Products and services on the Website.
4.2. To register as a user, you must provide a unique username and password and provide certain information and personal details to The Glow-Up Guide. You will need to use your unique username and password to access the Website to purchase Products and/or Services.
4.3. You agree and warrant that your username and password shall:
4.3.1. be used for personal use only; and
4.3.2. not be disclosed by you to any third party.
4.3.4. For security purposes you agree to enter the correct username and password whenever ordering Products and/or Services, failing which you will be denied access.
4.3.5. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
4.3.6. You agree to notify The The Glow-Up Guide immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
4.3.7. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
4.3.8. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised The The Glow-Up Guide representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
4.3.9. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
4.3.10. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised The Glow-Up Guide representative.
5. Conclusion of sales and availability of stock
5.1. Registered users may place orders for Products and/or services , which The Glow-Up Guide or the Third Party Seller may accept or reject. Whether or not The Glow-Up Guide or the Third Party Seller accepts an order depends on the availability of Products and/or Service Provider, correctness of the information relating to the Products/Services (including without limitation the price) and receipt of payment or payment authorisation by The Glow-Up Guide for the Products.
5.2. NOTE: The Glow-Up Guide or the Third Party Seller will indicate the acceptance of your order by delivering the Products to you or allowing you to collect them, and only at that point will an agreement of sale between you and The Glow-Up Guide or the Third Party Seller come into effect (the “Sale”). This is regardless of any communication from The Glow-Up Guide stating that your order or payment has been confirmed. The Glow-Up Guide will indicate the rejection of your order (by The Glow-Up Guide itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
5.3. Prior to delivery or your collection of the Products, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Products, you may return the Products only in accordance with the Returns Policy.
5.4. Placing Products in a wishlist or shopping basket/cart without completing the purchase cycle does not constitute an order for such Products, and as such, Products may be removed from the shopping basket/cart if stock is no longer available or the price thereof might change without notice to you. You cannot hold The The Glow-Up Guide or the Third Party Seller liable if such Products are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
5.5. You acknowledge that stock of all Products on offer/discount is limited and that pricing may change at any time without notice to you. In the case of Products for sale by The Glow-Up Guide, The Glow- Up Guide will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Products are no longer available after you have placed an order, The Glow-Up Guide will notify you and you will be entitled to a refund of any amount already paid by you for such Products.
5.6. In the case of Products for sale by a Third Party Seller, The Glow-Up Guide relies on inventory information supplied by the relevant Third Party Seller and The Glow-Up Guide accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Products from a Third Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.
5.7. Certain Products may not be purchased for re-sale. Should we suspect that any such Products are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
6. Payment
6.1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
6.2. Whether the Products are for sale by The Glow-Up Guide or a Third Party Seller, payment may be made for Products and services via the following methods (depending on its availability and/or your eligibility to use such a method) –
6.2.1. debit card; where payment is made by debit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Products will be cancelled. You warrant that you are fully authorised to use the debit card supplied for purposes of paying the Products. You also warrant that your debit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
6.2.2. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Products will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Products. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
6.2.3. direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. The Glow-Up Guide will not accept your order if payment has not been received;
6.2.4. Instant EFT;
6.2.5. The Glow-Up Guide Vouchers;
6.3. The above payment options are explained in more detail on our website : EFT Payment, should include a reference.
6.4. You may contact us via our Support team to obtain a full record of your payment. We will also send you email communications about your order and payment.
6.5. Once you have selected your payment method (save for direct bank deposit), you will be directed to a link to a secure site for payment of the applicable purchase price for the Products.
7. Delivery of Products
7.1. The Glow-Up Guide offers 2 (two) methods of delivery of Products to you. You may elect delivery depending on the Product Provider offering via:
7.1.1. courier; or
7.1.2. self-collection.
7.2. For more information about delivery, please see our Website, which are incorporated into these Terms by reference. Our delivery charges are subject to change at any time, without prior notice to you, so please check the Help Centre for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
7.3. Where it accepts your order, The Glow-Up Guide or the Third Party Seller will deliver the Products to you as soon as reasonably possible, but no later than 14 (fourteen) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Products during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Products. If you elect to cancel your order, we will reimburse you for the purchase price.
7.4. The Glow-Up Guide’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. The Glow-Up Guide is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
8. Errors
8.1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Products on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
8.2. The Glow-Up Guide shall not be bound by any incorrect information regarding our Products displayed on any third party websites.
9. Gift Vouchers & Coupons
9.1. The Glow-Up Guide may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of Third Party Products. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically:
9.2. Gift Vouchers
9.2.1. Gift Vouchers that are purchased by registered users are valid for 3 years after Sale. Gift Vouchers that The Glow-Up Guide gives away for free are valid for the period stated thereon. In each case, if your Voucher has not been used within that period, it will expire.
9.2.2. Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased or otherwise obtained. If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you may make up the difference by paying via one of our other payment methods.
9.2.3. The Glow-Up Guide is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.
10. Daily Deals and other discounted Products
10.1. We offer most of our Products and services at discounted prices as part of Daily Deals, App Only Deals or any other temporary deal which are explained below (each a “Deal”). These will be subject to certain conditions (as set out in these Terms and/or the Website), which define the scope of the Deal. If you buy a product within the scope of a Deal, you will pay the discounted price for that product (the “Deal Price”).
10.2. However, if you buy a product in a manner that falls outside of the scope of a Deal, then you will pay the then current (non-Deal) selling price on the Website (the “Normal Price”), for each product that falls outside the scope of the Deal.
10.3. For example: if you buy more than one product in a Daily Deal, you will pay the Deal Price for the first product, but the Normal Price for all products thereafter. Alternatively, if you buy a product in combination with any other products that together do not constitute a Bundle Deal, you will pay the Normal Price for all such products falling outside the scope of the relevant Deal.
10.3.1. Adding a Deal to your cart, or completing your order for a Deal without paying for it, does not reserve the item for you. The Glow-Up Guide must receive payment from you within 24 hours of you placing your order for a Deal, otherwise we will cancel your order.
10.3.2. The Glow-Up Guide will reserve stock for customers in the order in which it receives payment. Therefore if you pay via EFT, you might not get your item because The Glow-Up Guide may only receive payment from you a few days later, and in the meantime the Daily Deal might sell out to customers paying immediately.
10.3.3. The List Price shown in respect of Daily Deals and other discounted Products is the recommended retail price suggested to us by the supplier of the relevant product. Where the supplier has not provided a recommended retail price, an estimate may be provided. Where a product is offered for sale by a Third Party Seller, the List Price may be provided by the Third Party Seller.
10.3.4. By purchasing any Discounted Deals, you are also automatically opting in for our Daily Deals newsletter as well as our general newsletter (you may opt-out of these newsletters at any time). Opting out of these newsletters after purchase will not affect the value of the Products purchased.
10.4. App Only Deals
10.4.1. We also have Daily Deals (called “App Only Deals“) which will only be available for purchase using the The Glow-Up Guide software application (“App”), although they may also be displayed on the The Glow-Up Guide website and mobi-site. The App can be downloaded on IOS and Android devices. In addition to the above Daily Deal Terms and Conditions, the following terms apply to App Only Deals:
10..4.1.1. App Only Deals are only available for purchase using the App and their prices may differ from the normal selling prices at which those particular Products may be available on the website or mobi-site.
10..4.1.2. You will only receive the App Only Deal price if you pay for your order using the App before the App Only Deal has expired or sells out. You will not receive the App Only Deal price if you pay for your order using the website or mobi-site, or if you don’t pay for your order before the App Only Deal has expired or sells out.
11. Third Party Sellers
11.1. The Glow-Up Guides will indicate on relevant product pages and checkout pages when Products are for sale by a Third Party Seller. In such cases The Glow-Up Guide only provides the platform to facilitate transactions between Third Party Sellers and The Glow-Up Guide customers. The Glow-Up Guide is neither the buyer nor the seller of these Products unless otherwise specified.
11.2. The Sale formed on acceptance of your order (in accordance with clause 5.2) for Products that are for sale by a Third Party Seller is therefore solely between the registered user and such Third Party Seller. The Glow-Up Guide is not a party to that sale.
11.3. The Third Party Seller is solely responsible for fulfilment of delivery of the Products. The Third Party Seller is also responsible to provide an invoice to the registered user if required.
11.4. Not all Third Party Sellers are registered VAT (Value-Added Tax) vendors. Only Third Party Sellers who are registered VAT vendors may charge VAT on Products sold and issue a tax invoice in respect thereof. If a Third Party Seller is not a registered VAT Vendor, it may not charge VAT on Products sold and will not be in a position to issue a tax invoice in respect thereof.
11.5. Because The Glow-Up Guide wants the registered user to have a safe and consistent experience, The Glow-Up Guide will handle any returns under the CPA or the Electronic Communications and Transactions Act 2002 (“ECT Act”), by the registered user arising out of or in connection with the Sale between a registered user and a Third Party Seller on behalf of the Third Party Seller according to The Glow-Up Guide’s own Returns Policy. Should such claim escalate into being a dispute, although The Glow-Up Guide is entitled to become involved in an attempt to resolve it, The Glow-Up Guide is not obliged to do so and any disputes must be resolved between you and the relevant Third Party Seller alone.
12. Privacy policy
12.1. We respect your privacy and will take all reasonable measures to protect it, as more fully detailed in our Privacy Policy, which is incorporated by reference.
13. Changes to these Terms and Conditions
13.1. The Glow-Up Guide may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
13.2. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.
14. Electronic communications
14.1. When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our privacy policy as set out in clause 15 above.
15. Ownership and copyright
15.1. The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of The Glow-Up Guide, its advertisers and/or sponsors and/or is licensed to The Glow-Up Guide.
15.2. You will not acquire any right, title or interest in or to the Website or the Website Content.
15.3. Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact us via our Support team.
15.4. Where any of the Website Content has been licensed to The Glow-Up Guide or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
16. Disclaimer
16.1. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
16.2. Whilst The Glow-Up Guide takes reasonable measures to ensure that the content of the Website is accurate and complete, The Glow-Up Guide makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by The Glow-Up Guide’s representatives, The Glow-Up Guide shall not be bound thereby.
16.3. The Glow-Up Guide disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
16.4. Although Products sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
16.5. Any views or statements made or expressed on the Website are not necessarily the views of The Glow-Up Guide, its directors, employees and/or agents.
16.6. In addition to the disclaimers contained elsewhere in these Terms and Conditions, The Glow-Up Guide also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of The Glow-Up Guide, its employees, agents or authorised representatives. The Glow-Up Guide thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.
17. Linking to third party websites
17.1. This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and The Glow-Up Guide is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
17.2. Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
18. Limitation of liability
18.1. The Glow-Up Guide cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of The Glow-Up Guide, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our Support team.
18.2. THE GLOW-UP GUIDE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
18.3. YOU HEREBY INDEMNIFY THE GLOW-UP GUIDE AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
19. Availability and termination
19.1. We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
19.2. The Glow-Up Guide may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that The Glow-Up Guide will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
19.3. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Products, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
19.4. The Glow-Up Guide is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by The Glow-Up Guide to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and The Glow-Up Guide, in whole or in part, on notice to you. The Glow-Up Guide shall only be liable to refund monies already paid by you (see The Glow-Up Guide’s Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
19.5. At any time, you can choose to stop using the Website, with or without notice to The Glow-Up Guide.
20. Governing law and jurisdiction
20.1. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
20.2. In the event of any dispute arising between you and The Glow-Up Guide, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Johannesburg) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
20.3. Nothing in this clause 23 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
21. Notices
21.1. The Glow-Up Guide hereby selects ……………………… as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). The Glow-Up Guide may change this address from time to time by updating these Terms and Conditions.
21.2. You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving The Glow-Up Guide not less than 7 days’ notice in writing.
21.3. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –
21.3.1. by hand will be deemed to have been received on the date of delivery;
21.3.2. by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
21.3.3. by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
21.3.4. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.
22. Complaints
22.1. If you have a complaint about the products or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via our Support Centre on the Website.
22.22. If we are unable to resolve your complaint to your satisfaction or we cannot resolve your complaint within 15 (fifteen) business days of you having notified us of it, you can approach the Consumer Products and services Ombud (“CGSO”) to assist in resolving the complaint. The CGSO’s contact details are: Website: http://www.cgso.org.za/ Sharecall: 0860 000 272 Email: complaints@cgso.org.za
23. Information
23.1. For the purposes of the ECT Act, The Glow-Up Guide’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
23.1.1. Full name: Glow-Up Guide (Pty) Ltd, a private company registered in South Africa with registration number 2021/497955/07
23.1.2. Main business: Online retailer
23.1.3. Physical address for receipt of legal service (also postal and street address): ……………………………………………… (marked for attention: CEO and Legal)
23.1.4. Office bearers:
23.1.5. Phone number:
23.1.6. Email address: hi@theglowupguide.com
23.1.7. PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be downloaded from here.
Third Party Sellers’ information is available in the relevant Product listing and/or via the customer support centre.
24. General
24.1. The Glow-Up Guide may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
24.1.1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
24.1.2. Any failure on the part of you or The Glow-Up Guide to enforce any right in terms hereof shall not constitute a waiver of that right.
24.1.3. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
24.1.4. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
24.1.5. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
24.1.6. These Terms and Conditions contain the whole agreement between you and The Glow-Up Guide and no other warranty or undertaking is valid, unless contained in this document between the parties.
Last updated on 10 November 2023.
1. Introduction
Welcome to Theglowupguide.co.za, a beauty marketplace connecting customers with beauty service providers in South Africa. This Cookie Policy is designed to help you understand how we use cookies and similar technologies on our website. By using Theglowupguide.co.za, you agree to the use of cookies as described in this policy.
2. What are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help enhance your browsing experience by remembering your preferences and providing personalized content.
3. How we use Cookies
Theglowupguide.co.za uses cookies for various purposes, including:
1. Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate through the site and use essential features.
2. Analytical Cookies: We use these cookies to analyze how visitors use our website, identify areas for improvement, and enhance the user experience. The data collected is aggregated and anonymous.
3. Functional Cookies: These cookies allow us to remember your preferences and choices, such as language preferences and customized settings.
4. Advertising Cookies: We may use these cookies to deliver relevant advertisements to you based on your interests. These cookies may also help measure the effectiveness of our advertising campaigns.
5. Third-Party Cookies: Third-party services, such as analytics providers and advertisers, may also place cookies on your device. We do not have control over these cookies, and their use is governed by the privacy policies of the respective third parties.
4. Your Cookie choices
You have the option to manage your cookie preferences. You can modify your browser settings to accept or reject cookies, or you can choose to receive a notification before accepting cookies. Please note that disabling certain cookies may impact the functionality of our website.
5. How to Control Cookies?
Most web browsers allow you to control cookies through their settings. To learn more about how to manage cookies, please refer to the help or settings menu of your browser.
6. Changes to this Cookie Policy
Theglowupguide.co.za reserves the right to update or modify this Cookie Policy at any time. Any changes will be effective immediately upon posting the updated policy on the website.
7. Contact
If you have any questions or concerns about our Cookie Policy, please contact us at hi@theglowupguide.co.za.
By continuing to use Theglowupguide.co.za, you consent to using cookies as described in this policy.